Customer Support2024-04-26T18:17:07+00:00

Support & Media Guidelines

At Metro Print, we believe that excellent customer service is just as important as the quality of our products. That’s why we’re committed to providing quick turnaround times, competitive pricing, and friendly, knowledgeable support.

Whether you’re placing your first order or your hundredth, we’ll be there to help you every step of the way.

Screen-Printed T-Shirts
Screenprinting Designs

Frequently Asked Questions

Do you do your production in-house?2023-01-25T18:08:34+00:00

Yes. We currently have two production facilities in the Charlotte Metro region. One with a focus on screen printing and another with a focus on embroidery.

What is your minimum order quantity?2023-01-25T18:09:40+00:00

For screen printing, we have a 24-piece minimum.

For embroidery, we have a 6-piece minimum.

How many colors can you print or embroider?2023-01-25T18:11:03+00:00

Our advanced technology can screen-print up to 10 colors per item or embroider up to 15 colors on a single piece.

Are there any setup fees?2023-01-25T18:13:17+00:00

We charge a one-time screen preparation fee for each color of your design. There are no additional fees for reorders of the same design.

How far in advance do I need to order?2023-01-25T18:15:24+00:00

We try to keep our lead times at 10 business days. Of course, production time can vary depending on customer approvals and garment availability.

We will do our best to provide an accurate delivery estimate and let you know immediately if anything changes.

Can you design the artwork?2023-01-25T18:24:55+00:00

Yes. Our talented in-house art department is happy to create a design for you.

Hourly rates apply for these services.

Can I design my own artwork?2023-01-25T18:31:03+00:00

Yes. We are happy to work with your original designs.

If you choose to provide your own artwork, we will need a vector art file with each color on its own layer.

The following file types are acceptable:

  • PDF (Only when editable as a layered file in Illustrator)
  • Adobe Illustrator (File names ending in .ai)
  • EPS (When editable in Adobe Illustrator)

JPG, PNG, GIF, WEBP, and other image formats will not work for screen printing. Hourly rates apply to recreate or redesign artwork not provided in the above formats.

Providing Pantone spot colors for each layer is also very helpful in maintaining the accuracy of your design during the printing process.

If you’re not sure about the file types, please consult your graphic designer or call 704-827-3796. We’ll be happy to help.

Do you provide the apparel?2023-01-25T18:32:02+00:00

Absolutely. In fact, we prefer to provide the garments to ensure that they are suitable for printing or embroidery.

Do you deliver?2023-01-25T18:34:00+00:00

Yes! We provide free delivery on all orders over $250 within a 50-mile radius of our production facilities in Mount Holly, North Carolina.

We will let you know about any delivery fees outside of this area prior to production.

Can I outsource production to you?2023-01-25T18:53:47+00:00

Yes. Please call 704-827-3796 to learn how Metro Print can provide screen-printing and embroidery production as part of your team.

Please note that many of the questions on this page do not apply to contract clients.

Do you have standard sizes for common products?2023-02-16T15:51:20+00:00

Yes. Please reference our Media Guide size charts when creating your design. If your product does not yet appear in the Media Guide, your customer support representative will be able to provide guidelines.

Please note that the smallest shirt size will be used for sizing and placement when ordering multiple shirt sizes.

What kind of products can I customize?2023-06-21T14:46:06+00:00

Metro Print can order and customize products from any of these vendor catalogs. And if you don’t see what you want here, just call 704-827-3796. Our friendly product specialists can help you find the perfect item to represent your business, cause, or organization.

General Apparel:

Sporting Equipment & Apparel:

Sporting Apparel:

School Uniforms:

Hats:

Promotional Products:

Media Guides

Use these handy charts to create your designs. If your product does not yet appear in the Media Guide, your customer support representative will be able to provide guidelines.

Please note that the smallest shirt size will be used for sizing and placement when ordering multiple shirt sizes.

Adult T-Shirt Screen Printing Guide
Youth T-Shirt Screen Printing Guide
Screen Print Graphic Artists

In-House
Art Department

for expert
creative services
and consultation

Free Delivery

FREE & Quick
Delivery

to the entire
Charlotte
Metro Area

State-of-the-art

State-of-the-Art
Equipment

along with industry’s
highest-quality inks
and supplies

Got a Project?

Contact Metro Print today!

Metro Print Customer Service
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