Support & Media Guidelines

Yes. We currently have two production facilities in the Charlotte Metro region. One with a focus on screen printing and another with a focus on embroidery.

For screen printing, we have a 24-piece minimum.

For embroidery, we have a 6-piece minimum.

Our advanced technology can screen-print up to 10 colors per item or embroider up to 15 colors on a single piece.

We charge a one-time screen preparation fee for each color of your design. There are no additional fees for reorders of the same design.

We try to keep our lead times at 10 business days. Of course, production time can vary depending on customer approvals and garment availability.

We will do our best to provide an accurate delivery estimate and let you know immediately if anything changes.

Yes. Our talented in-house art department is happy to create a design for you.

Hourly rates apply for these services.

Yes. We are happy to work with your original designs.

If you choose to provide your own artwork, we will need a vector art file with each color on its own layer.

The following file types are acceptable:

• PDF (Only when editable as a layered file in Illustrator)
• Adobe Illustrator (File names ending in .ai)
• EPS (When editable in Adobe Illustrator)

JPG, PNG, GIF, WEBP, and other image formats will not work for screen printing. Hourly rates apply to recreate or redesign artwork not provided in the above formats.

Providing Pantone spot colors for each layer is also very helpful in maintaining the accuracy of your design during the printing process.

If you’re not sure about the file types, please consult your graphic designer or call 704-827-3796. We’ll be happy to help.

Absolutely. In fact, we prefer to provide the garments to ensure that they are suitable for printing or embroidery.

Yes! We provide free delivery on all orders over $250 within a 50-mile radius of our production facilities in Mount Holly, North Carolina.

We will let you know about any delivery fees outside of this area prior to production.

Yes. Please call 704-827-3796 to learn how Metro Print can provide screen-printing and embroidery production as part of your team.

Please note that many of the questions on this page do not apply to contract clients.

Yes. Please reference our Media Guide size charts when creating your design. If your product does not yet appear in the Media Guide, your customer support representative will be able to provide guidelines.

Please note that the smallest shirt size will be used for sizing and placement when ordering multiple shirt sizes.

Metro Print can order and customize products from any of these vendor catalogs. And if you don’t see what you want here, just call 704-827-3796. Our friendly product specialists can help you find the perfect item to represent your business, cause, or organization.

General Apparel:

• Sanmar
• Carolina Made
• S&S Activewear
• Alpha Broder

Sporting Equipment & Apparel:

• Champro Sports

Sporting Apparel:

• Badger
• Augusta Sportswear

School Uniforms:

• French Toast

Hats:

• Richardson
• Outdoor Cap

Promotional Products:

• ASI Product Catalog