FAQs – Metro Print

Q: Do you provide the apparel?

Absolutely. In fact, we prefer to provide the garments to ensure that they are suitable for printing or embroidery.

Q: Can I design my own artwork?

Yes. We are happy to work with your original designs. If you choose to provide your own artwork, we will need a vector art file with each color on its own layer. The following file types are acceptable: PDF (Only when editable as a layered file in Illustrator) Adobe Illustrator (File names ending in .ai) EPS (When editable in Adobe Illustrator) JPG, PNG, GIF, WEBP, and other image formats will not work for screen printing. Hourly rates apply to recreate or redesign artwork not provided in the above formats. Providing Pantone spot colors for each layer is also very helpful in maintaining the accuracy of your design during the printing process. If you're not sure about the file types, please consult your graphic designer or call 704-827-3796 . We'll be happy to help.

Q: How far in advance do I need to order?

We try to keep our lead times at 10 business days. Of course, production time can vary depending on customer approvals and garment availability. We will do our best to provide an accurate delivery estimate and let you know immediately if anything changes.